Frequently Asked Questions
1. What makes The Doherty Company wax melts special?
Our wax melts are made to order using a premium parasoy blend, providing you with a unique and high-quality product every time. We’re also fully CLP compliant, ensuring your safety and satisfaction with our products.
2. How long does it take to receive my order?
As each wax melt is crafted specifically for you, it typically takes us about 14 days to dispatch orders. This allows us to ensure every melt meets our high standards of quality.
3. Where do you ship?
We currently ship everywhere except to Northern Ireland and the EU. We’re actively working on expanding our shipping services to these regions by 2025, so stay tuned for updates!
4. What is your return policy?
We accept returns for exchanges or refunds within 14 days of purchase. To qualify for a return, wax melts must be in the same condition as when they were sent. Please contact us if you’d like to initiate a return.
5. Can I use 8-hour tealights with your wax melts?
We do not recommend using 8-hour tealights with our wax melts. For optimal performance and safety, it's best to use standard tealights or those with shorter burn times.
6. How should I handle CLP stickers if I’m gifting the wax melts?
We ask that our CLP stickers remain on the products if you’re gifting them. This ensures that all safety information is readily available to the recipient.
7. Do you offer wholesale purchases?
We currently do not offer traditional wholesale options. However, if you’re planning an event, we can discuss custom orders with a 12-month notice period to accommodate your needs.
8. Are your wax melts available in different scents?
Yes, we offer a variety of scents inspired by the energetic world of K-pop. Our scents are crafted to bring the vibrant essence of your favorite music right into your home.
If you have any other questions or would like more information, feel free to contact us directly. We’re always here to help!